1. The Nature of Digital AI Compute & GPU Costs
1.1. FlowUltra provides real-time access to high-performance cloud GPU infrastructure and generative diffusion models (Google Veo 3.1 & Omni Flash). Unlike physical consumer goods or standard static software, generative AI rendering consumes non-recoverable electrical, computational, and cloud GPU processing power the exact moment a generation request is dispatched.
1.2. Because these compute resources are expended instantaneously by cloud data centers, purchases and token redemptions are governed by the digital service criteria set forth below.
2. Payment Token Mechanism & One-Time Redemption Rule
2.1. Token Delivery: Upon successful purchase from our verified channels, users are provided with a cryptographic Payment Token corresponding to their chosen plan tier (₹399, ₹499, or ₹699).
2.2. One-Time Redemption: A Payment Token is strictly single-use. When you paste and redeem a token into your FlowUltra dashboard, the token is permanently consumed, the full quota of AI credits is added to your account, and your plan validity timer commences immediately.
2.3. Irreversibility Post-Redemption: Once a Payment Token has been redeemed into a user account and generation credits have been assigned, the activation cannot be reversed, cancelled, or transferred to another account.
We are dedicated to creator satisfaction. We provide a 100% full money-back refund or an instant replacement token under the following verifiable conditions:
- Unused & Unredeemed Tokens (Within 48 Hours): If you purchase a Payment Token and have NOT redeemed it in your dashboard, you are eligible for a 100% full refund if requested within 48 hours of purchase. Our database verifies the 'unused' status prior to issuing the refund.
- Accidental Duplicate Payments: If you were accidentally billed twice for the same plan token due to a payment gateway glitch, the duplicate transaction will be refunded in full immediately upon receipt of proof.
- Extended Platform Outage (> 24 Consecutive Hours): If FlowUltra server pool nodes suffer a catastrophic, continuous technical failure exceeding 24 hours during your active plan validity, you can choose between:
• (a) An immediate validity extension matching the outage duration + 2,000 bonus credits, OR
• (b) A pro-rata refund for the unexpired portion of your active plan. - Token Delivery Failure: If payment was deducted from your bank/UPI but no Payment Token was delivered within 2 hours, we will either deliver a fresh token immediately or issue a 100% refund upon request.
4. Non-Refundable Scenarios (Strict Terms)
Refunds will NOT be granted under the following circumstances:
- Consumed or Partially Used Credits: Any account that has redeemed a token and utilized its AI credits to generate images or videos is ineligible for a refund.
- Subjective Artistic Dissatisfaction: Generative AI models operate on stochastic diffusion math. Nuances in prompt interpretation, aesthetic preference, or model hallucinations are intrinsic to generative AI. We encourage creators to test with small credit prompts before executing large batches.
- Expired Plan Validity: Failure to utilize your allocated credits before the expiration date (7 days, 15 days, or 30 days) does not qualify for a refund or retroactive extension.
- Violations of Acceptable Use Policy: Accounts that are suspended, banned, or terminated for attempting to generate prohibited content (such as CSAM, non-consensual deepfakes, or abusive material) forfeit all credits and are strictly ineligible for refunds.
- Unauthorized Third-Party Purchases: Tokens purchased from unauthorized third-party resellers, unverified Telegram groups, or black-market channels carry no guarantee and cannot be refunded by FlowUltra.
5. Instant Token Replacement Priority (Recommended)
Banking settlements can take between 5 to 7 business days to reflect in your bank account. If you encounter a rare technical hiccup with an unredeemed token, we strongly recommend requesting an Instant Replacement Token via our VIP Telegram support. Our team can verify your transaction ID and issue a fresh working token in under 15 minutes, allowing you to resume creative work without delay.
6. Step-by-Step Refund Application Workflow
To submit a formal refund or token replacement request, please follow these steps:
- Send an email to support@flowultra.in or contact our official Telegram VIP Support desk.
- Include your registered FlowUltra username.
- Provide your payment receipt, transaction reference number / UPI UTR number, and purchase timestamp.
- Specify the exact Payment Token code in question.
- Provide a clear explanation of the issue encountered (with screenshots if applicable).
7. Processing Timelines & Bank Settlement SLA
- Inquiry Review: Our billing and compliance team evaluates all refund submissions within 24 business hours.
- Refund Approval: Once approved, refunds are credited back to the original source of payment (UPI ID, Debit Card, Credit Card, or NetBanking).
- Bank Reflection SLA: Bank processing typically takes 5 to 7 business days depending on your financial institution.
8. Friendly Resolution & Chargeback Warning
We are committed to resolving any billing discrepancy fairly and rapidly. If you experience an issue, please reach out to our support team first. Initiating fraudulent chargebacks or payment disputes without contacting our support desk will result in immediate permanent suspension of your account and blacklisting of associated payment identifiers across our network.
9. Contact Billing Support
For all billing, token replacement, and refund inquiries:
• Billing Desk: support@flowultra.in
• Telegram VIP Support: Official Support Handle
• Desk Hours: 10:00 AM – 10:00 PM IST (Monday through Saturday)